Responsible Gambling Policy – Picklebet

Version 2.00. Last updated 20 March 2024.

1. OUR COMMITMENT TO RESPONSIBLE GAMBLING

At Picklebet we are committed to providing you with the best possible betting experience. This includes empowering our customers to make informed decisions and to stay in control of their wagering.

In this article you will find information to help you identify if your wagering is becoming problematic, and contact details for independent services you can contact to help you stay in control. It also includes information about Picklebet’s pre-commitment features and other Account Management Tools available to you on our platform.

2. GAMBLING RESPONSIBLY

Responsible Gambling means gambling for leisure and entertainment, while being fully aware of the associated risks and maintaining a balance with other aspects of life so as not to cause harm to yourself and others.

Tips for gambling responsibly:

Know the rules – Take the time to read our Terms & Conditions and Betting Rules. In there you will find information on our wagering products and payout limits.
Play for fun - Enjoy a bet, but keep in mind that the outcome is not in your control. Gambling is not a sound strategy for making money. Never gamble more than you are willing to lose.
Do not chase losses – Attempting to win back what you have lost is not a viable strategy. Gambling can be emotional, especially when losses occur. It's important to remain level-headed and avoid making impulsive decisions based on emotions.
Avoid betting systems – Be cautious of betting systems or strategies that promise guaranteed profits. These systems often rely on flawed logic and can lead to significant losses.
Set a budget – Plan how much you want to spend and stick with it.
Need help setting a budget? Use a Gambling Calculator to help plan how much you want to spend. Take advantage of our Account Management Tools, and apply a deposit limit to your Account to help you stick to your budget.
It’s all about balance – Gambling can be a part of your social life without dominating it. Make time for other important aspects of your life like work, family and hobbies to maintain a balanced lifestyle.
Do not gamble when intoxicated – It’s important to stay aware of the potential impacts of alcohol and other substances on your gambling. Despite what you might think, they won’t help you pick a winner.
Use our Account Management Tools – Set some controls on your Account to help manage your wagering. You can find more details on the Account Management Tools available to help you stay in control of your gambling below.
Seek Help if Needed – If you find that gambling is negatively impacting your life, relationships, or finances, consider seeking help from support groups or professionals specialising in gambling addiction. Details of support services can be found below.

3. ACCOUNT MANAGEMENT TOOLS

Picklebet is committed to providing features that empower our customers to take control of their of gambling.

Deposit Limits - Control the amount you spend by setting a deposit limit on your Picklebet account over a period of one day/week/fortnight/month. Click here for more information on deposit limits. Click here to apply a deposit limit to your Account.
Take a Break, Apply a Cooldown - Our cooldown feature allows you to take a break from your wagering by suspending your account for 1, 7, 14 or 30 days. During a cooldown, you will be able to login to your Account but you will not be able to deposit or bet for the duration of your nominated cooldown period. Click here for more information on cooldowns. Click here to apply a cooldown to your Account.
Closing your Account – You can close your Picklebet Account at any time. By closing your Account, you will no longer be able to log in or access any features on your Account. Click here for more information on account closures. Click here to use our self-service account closure feature.
Unsubscribe from Marketing – You can update your marketing preferences and opt out of receiving direct marketing from us. Click here for more information on how to adjust your marketing preferences or to opt-out of all marketing channels.
Self Exclude – You can self-exclude from our services, or from all Australian licensed online wagering operators, for a set period or permanently. When you self-exclude, your account will be closed and you will not be able to re-open it for the duration of your exclusion period. Click here for more information on self-exclusion options and how to apply one.

If you need help with accessing or using any of our Account Management tools, please contact our Customer Support Team through Live Chat or via email at support@picklebet.com.

4. HOW DO I KNOW GAMBLING IS BECOMING A PROBLEM?

Know how much you’re spending

Keeping an eye on what you’re spending is a cornerstone of responsible gambling. Regularly check Betting Statements to help you stay in control, and ensure betting remains an enjoyable experience.

We will provide you with a Betting Statement at the end of each month where you are active on your Picklebet account (ie deposit/bet/withdraw). Betting statements include your deposit, withdrawal and betting history for the previous month. Where a Betting Statement is available, you will receive an email to your registered email address with a link to access your Betting Statement.

You can also view your account history at any time in the Statements tab in the Wallet section on our platform.

If you are unable to view your account history through our platform, please contact our Customer Support Team through Live Chat or via email at support@picklebet.com.

Self-assessment

Are you in control of your gambling? Is it impacting negatively on other aspects of your life?

Some signs that you may be at risk of developing a problem with your gambling:

You lose track of time when gambling.
When you lose a bet, you try to win back what you have lost.
You see gambling as a means to make money.
You gamble more money than you can afford, or more than you originally intended to spend.
You are considering selling assets or borrowing money to find money to gamble.

Gambling Help Online offers a range of self-service support tools to help you stay in control. Follow these links to access their useful online self-assessment tools:

5. GETTING HELP AND SUPPORT

Sometimes we need support to help manage our gambling activity. We offer referral to a number of independent support services which can provide free and confidential advice and help you stay in control of your gambling.

Gambling Help Online is a government backed gambling support service that provides:

Free 24/7 chat, email counselling and support services.
Professional counsellors with expertise in problem gambling and online services.
A stepping stone for further help-seeking, including telephone and face-to-face support.
Extensive website content, self-help information and web links for additional support.

For free confidential advice that is available 24/7 contact:

Gambling Helpline: 1800 858 858
Relationships Australia: 1300 364 277
Gamblers Anonymous
Lifeline: 13 11 14

BetStop - the National Self-Exclusion Register™ is a free service for people who want to exclude from all Australian online wagering providers. For more info visit www.betstop.gov.au or call 1800 238 786.

6. PROTECTING MINORS

Picklebet is strictly 18+. We do not allow minors to open an account or place a bet through any of our platforms.

Where we suspect that a minor may be using or accessing a betting account, we may ask for additional information to verify age, and may restrict or suspend accounts until customer age is confirmed.

Tips for parents/guardians to protect minors at home:

Keep your account login details secure. Avoid using auto-fill for login on shared devices.
Always make sure you log out of your Picklebet account when using a shared device.
Use parental control software to block access to gambling websites on desktop and mobile devices. BetBlocker offers a free app that allows you to block online gambling websites. NetNanny, GamBlock and GamBan also offer this service as a paid subscription.
Educate your children on the legality and potential harms of underage gambling.

For further information and resources, visit Raising Children Network.

7. HELPING OTHERS

Problem gambling not only affects gamblers but also the people around them.

Talking to someone close to you about their gambling can be difficult, especially if they do not think they have a problem. Contact Gambling Helpline on 1800 858 858 for help on starting those difficult conversations and putting together an action plan.

For further information and resources, visit Gambling Help Online.