If you are unable to log in after a password rest there could be a few reasons why including:
You are incorrectly entering your password or username;
Your account has been closed;
Your account has been locked, due to an incorrect password being entered 5 times in a row; or
You have requested that we close your account.
If your account is locked, you can get back in by requesting a password reset link and resetting your password.
If your account has been closed, you will receive a message when you try logging in, notifying you that your account has been closed. In this event, get in contact with us via Live Chat or at firstname.lastname@example.org to attempt to re-open the account.