I Am Unable to Withdraw
If you visit the Withdraw page and you cannot proceed, one of the options listed below will most likely be the cause. You should be notified on the Withdraw page what requirements need to be met in order for you to withdraw.
1. Identity Verification
This section is only applicable to Australian and New Zealand residents.
Additional verification is required for Australian and New Zealand users, and will occur for most users automatically when you register your account.
Alternatively, if you do not automatically pass, you may be required to submit additional identity documentation.
2. Card Verification
If you are an Australian user who has deposited with a debit card, you are required to verify your debit card or cards if you have multiple added to your account.
3. Withdrawable Balance
Once you can access your Withdraw screen, and you have made your first deposit, your Withdrawable balance will be displayed. This amount may be less than your total balance. Click here to learn why.
I Have Withdrawn to Incorrect Banking Details
If you have withdrawn funds and the listed banking details were incorrect, you will need to contact the Support Team via Live Chat or email at support@picklebet.com advising of the incorrect details.
Funds may take up to 10 days to bounce back to your Picklebet account. Once they have bounced, please double-check your account details in the Wallet section of the app and update them to the correct details. You can then reprocess your withdrawal.