Withdrawal Issues

I Am Unable to Withdraw.

If you visit the Withdraw page and you cannot proceed, one of the options listed below will most likely be the cause. You should be notified on the Withdraw page what requirements need to be met in order for you to Withdraw. 

1. Identity Verification

This section is only applicable to Australian and New Zealand residents.

Additional verification is required for Australian and New Zealand users, and will occur for most users automatically when you confirm your email.

Alternatively, if you do not automatically pass, you may be required to submit additional identity documentation.

2. Card Verification

If you are an Australian user who has deposited with a credit/debit card, you are required to verify your credit/debit card or cards if you have multiple added to your account.

3. Withdrawable Balance

Once you can access your Withdraw screen, and you have made your first deposit. Your Withdrawable balance will be displayed. This number may be less than your balance. Click here to learn why.