Version 1.02. Last updated 8 October 2026.
Puntaa Pty Ltd (ACN 601 575 240) (“Picklebet”, “we”, “us”) is required to verify your age and identity before we can open a Picklebet account for you, and to re-verify your identity from time to time during the lifetime of your account. This Notice explains what Personal Information (as defined in the Privacy Act 1988 (Cth)) we collect to do this, how our identity verification checks work, how you consent to them, and the choices available to you.
We are bound by the provisions of the Privacy Act 1988 (Cth) (the "Privacy Act"), including the Australian Privacy Principles (the "APPs"), as well as the Identity Verification Services Act 2023 (Cth) (the "IVS Act"). Your Personal Information will be handled in accordance with our obligations under each of these.
You give your consent to the identity verification checks described in this Notice by ticking the consent box when you submit your account opening request. If you would prefer that we do not verify your identity as described in this Notice, do not tick the box or submit an account opening request. Instead, contact our Customer Support team at support@picklebet.com to discuss alternative means of verifying your identity (see the Verify My Identity article on our helpdesk).
Why we collect your Personal Information
We collect and use your Personal Information to:
establish and verify your age and identity to meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (the “AML/CTF Act”); and
assess and manage money laundering and terrorism financing risks associated with providing our products and services.
What Personal Information we collect
When you open a Picklebet account, we ask for your full name, current residential address and date of birth. Our Privacy Policy explains what other information we collect for customer due diligence and other legitimate business purposes and how we use it.
How the Checks work
We use an identity verification service provider to verify your age and identity, and to re-verify your identity from time to time during the lifetime of your account, from different data sources. We call these identity verification checks the "Checks".
Identity Verification Checks
Credit Reporting Body
To verify your identity, we may use the Personal Information you provide to request matching services provided by credit reporting bodies: Equifax Pty Ltd ("Equifax") and Experian Australia Pty Ltd ("Experian").
When we request to verify your identity through credit reporting bodies:
we disclose your name, residential address and date of birth to our identity verification service provider, who submits it to a credit reporting body on our behalf;
we ask the credit reporting body to assess whether that information matches (in whole or in part) Personal Information it holds; and
the credit reporting body provides us with an overall assessment of the extent of the match only.
We do not receive any credit-related information about you from the Checks, and the Checks are not used to assess your creditworthiness. Each credit reporting body handles your Personal Information in accordance with its own privacy policy:
Equifax - Privacy Policy (Australia); and
Experian - Experian Australia Privacy Policy.
Document Verification Services (DVS)
Picklebet uses the Australian Government's DVS to securely verify your identity against government records for compliance with our know-your-customer obligations under the AML/CTF Act and to maintain the security of your account.
When we request to verify your identity through the DVS:
we disclose your name, residential address and date of birth to our identity verification service provider, who submits it to the DVS;
we ask the DVS to assess whether that information matches Personal Information held by the government agency that issued them; and
the identity verification service provider provides us with an overall assessment of the extent of the match only.
If we are unable to verify your identity, you will be asked to provide Personal Information from one of your government issued identity documents, which is also check through the DVS. More information about this process is set out in our DVS Privacy Collection Notice.
What happens if we cannot verify your identity
If we are unable to verify your identity using the Checks, we will notify you via email and offer you an alternative means of verification. Until your identity is verified or re-verified:
we cannot open a new Picklebet account for you; and
any existing Picklebet account may be restricted, including your ability to deposit funds, place bets or withdraw winnings.
Who we share your information with
We share the Personal Information you provide us with to our identity verification service provider, who passes it on to the credit reporting bodies, the DVS, within its secure systems, for the purpose of completing the Checks.
We may share your Personal Information with third parties that operate outside of Australia for the purpose of completing the Checks.
Access, correction and complaints
Our Privacy Policy explains how you can access and correct your Personal Information, how to make a privacy complaint, and how we deal with complaints.