DVS Privacy Collection Notice

Version 1.00. Last updated 12 March 2026. 

Puntaa Pty Ltd (“Picklebet”) uses the Australian Government’s Document Verification Service (“DVS”) to securely verify your identity against government records for compliance with our know-your-customer obligations under the AML/CTF Act and to maintain the security of your account. 

This Notice outlines how Picklebet collects, handles and discloses your Personal Information for the purpose of verifying your identity using the DVS.

By providing us with the information on your government issued identity document (e.g., Driver Licence, Passport, Medicare Card), you consent and agree that we may provide this information to the DVS for the purpose of verifying your identity in the manner described in this Notice.

1. How we use your Personal Information in connection with the DVS 

For us to use the DVS, you must provide us with your identity information as it appears on your government issued identity document. We share only specific Personal Information required by the DVS for the check via a secure third party intermediary service. The DVS verifies these details against the official records held by the government agency that issued them. As explained on the Government’s ID Match website, we will only receive a "Match" or "No Match" result for these checks.

We are required to comply with all applicable laws in connection with our use of the DVS, including the Privacy Act and the IVS Act. You can learn more about how we use your Personal Information from our Privacy Policy. For information on the DVS and how the Australian Government handles your Personal Information please see the Government’s Privacy Statement – Identity Verification Services or visit https://www.idmatch.gov.au/. 

2. What happens if you don’t provide consent? 

Providing your consent for your Personal Information to be shared and checked using the DVS is voluntary. However, if you do not consent to this check you will still need to verify your identity with us to open an account or continue using our products or services. For alternative methods of verifying your identity available to you, please see the Verify My Identity article on our helpdesk. 

If we are unable to verify or re-verify your identity, we may not be able to provide you with our products and services and any account you hold with use may need to operate with restrictions. For example:

• For new account opening requests, we cannot open an account for you until we have verified your identity.

• For existing accounts, we may place restrictions on your account until such time as your identity can be verified. This may include restrictions on your ability to deposit funds, place bets or withdraw winnings.

3. How you can make a complaint

For more details on how to make a privacy complaint, including how we handle your Personal Information or if you wish to correct your Personal Information, please view our Privacy Policy.

If you have a complaint specifically to the operation of the DVS, you may contact the DVS Manager at DVS.Manager@ag.gov.au.

4. Definitions

The following terms used in this statement have the meanings: