Rejected bets can happen for a range of reasons. You will be notified in the Betslip with a red error message, along with the reason your bet was rejected.
The reasons for rejection include:
Exceeded Daily Bet Amount
You exceeded the daily amount you can cumulatively stake on bets.
Exceeded Single Bet Amount
You exceeded the maximum individual amount you can stake on a single bet.
You have insufficient funds to make this bet. You need to deposit additional funds or reduce your stake to ensure you have sufficient funds in your available balance.
The market you are trying to bet on is no longer active. It was suspended or closed.
The odds changed while your selected outcome sat in the Betslip. You'll need to accept an odds adjustment in order to place the bet.
The selections are related and can not be combined. This error message will appear if you try and bet on both sides of a match when placing single or a multi-bet.
Your stake on the bet was below the $0.20 AUS threshold.
Our server has timed out trying to place the bet. Try again or contact support.
Something out of the ordinary has happened and our support team will look into it ASAP.
When you receive one of these rejection messages, we will often provide you with an alternative solution, so you can place your bet with an adjustment.
If you get an error message that is not listed above or are confused about a certain error message, contact us via Live Chat by clicking the Support Button or emailing firstname.lastname@example.org.