What is KYC?
As a licensed online wagering operator in Australia, we are required to comply with Know-Your-Customer (“KYC”) requirements under Australian anti-money laundering and counter-terrorism financing laws. All Australian operators are subject to these regulatory obligations and required to complete KYC on their customers.
KYC is a process designed to verify the identity of our customers and ensure that the funds used for wagering come from legitimate sources. This may involve collecting personal information and documents to confirm your identity, as well as requesting information to confirm your source of funds and source of wealth.
These requirements help us protect our customers and our platform from fraud, financial crime and other illegal activities, while also ensuring we meet our regulatory obligations. Completing the KYC process is essential to maintaining a safe and secure wagering environment.
Why am I being asked to provide this information now?
From time to time, we’re required to update or complete additional verification checks on customer accounts — even if you’ve been with us for a while. This can happen due to changes in regulatory requirements, account activity, or as part of our ongoing commitment to maintaining a safe and secure wagering environment. We understand it might be inconvenient, but completing this process helps us protect both you and our platform.
How do I complete the KYC process?
Completing the KYC process is simple. If you receive an email from our KYC Team requesting additional KYC information, you’ll just need to complete our standard Questionnaire form and upload documents to verify your identity — such as a driver’s licence or passport — and, in some cases, proof of your source of funds or source of wealth.
If you have any questions or need help with responding to a KYC request, please reach out to our KYC Team through the email address provided and we’ll guide you through. If we need anything else from you, we’ll let you know.
Is my information secure?
We are committed to protecting your privacy and handling your personal information securely and responsibly. The information collected is used solely for compliance with KYC requirements. For more details on how we manage your personal information, please see our Privacy Policy.
How do I know if a KYC request email is legit?
All KYC requests will come from an official “@picklebet.com” email address.
If you are unsure whether a KYC request email that you have received is legitimate, please contact our Customer Service team on Live Chat or via support@picklebet.com and they will be able to confirm this for you.
What happens if I don’t complete a KYC request?
We’re required by law to verify our customers’ details, so completing KYC is necessary to continue using your account without interruption. If you choose not to complete a KYC request, we may be required to place restrictions on or to close your account. This could include limiting your ability to deposit, place bets, or withdraw funds.