Why can't I withdraw?

If you visit the Withdraw page in Wallet you'll initially be greeted with the following screen, preventing you from withdrawing.

To solve this problem and withdraw, read the next three points: 

1. Email Verification

Each new user is required to verify their email address in MY ACCOUNT as a minimum requirement to withdraw.

2. Australian and New Zealand residents only

This section is only applicable to Australian and New Zealand residents.

A. Additional Verification

Additional verification is required for Australian and New Zealand users, and will occur for most users automatically when you confirm your email. Alternatively, if you don't automatically pass, you may be required to submit additional identity documentation.

B. Card Verification

If you're an Australian user user who has deposited with a credit/debit card, you are required to verify your credit/debit card.

To verify, go to WALLET, and select the Withdraw tab. Then click VERIFY MY CARD and follow the prompts. 

3. Withdrawable balance

Once you can access your Withdraw screen, and you've made your first deposit. Your Withdrawable balance will be displayed. This number may be less than your balance. Click here to learn why.

Need more help? Contact our Live Chat or support@picklebet.com.