Why can't I withdraw?

There are a number of possible reasons why you may not be able to withdraw funds. 

Unable to withdraw.  

If you visit the Withdraw page and you cannot proceed, one of the options listed below will most likely be the cause. You should be notified on the Withdraw page what requirements need to be met in order for you to Withdraw. 

1. Identity verification

This section is only applicable to Australian, New Zealand and Canadian residents.

Additional verification is required for Australian and New Zealand users, and will occur for most users automatically when you confirm your email. Alternatively, if you don't automatically pass, you may be required to submit additional identity documentation.

2. Card Verification

If you're an Australian user who has deposited with a credit/debit card, you're required to verify your credit/debit card.

3. Withdrawable balance

Once you can access your Withdraw screen, and you've made your first deposit. Your Withdrawable balance will be displayed. This number may be less than your balance. Click here to learn why.